SHIPPING POLICY

Shipping, Refund and Returns Policy

Shipping Policy

• Order Processing Time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

• Shipping Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. We will contact you via email or telephone if there will be a significant delay in the shipment of your order.  

• Order Cancellation: Orders can be cancelled before the product is shipped or produced. If cancelled in time, a full refund is provided. Orders cannot be cancelled once the product is shipped.

Returns

• Return Window: Returns are accepted within 7 days of receipt of the product.

• Return Conditions:

  • The product must be unused, in the same condition as received, and in its original packaging.

  • Proof of purchase is required for returns.

• Customer Service: Customers can contact customer service at candybella00025@gmail.com for any kind of help.

Refunds

• Refund Processing: After receiving and inspecting the returned product, Candy Bella will notify the customer about the approval or rejection of the refund.

• Approved Refunds: Approved refunds will be processed, and the credit will be applied to the original method of payment within 5 to 7 days.

• Late or Missing Refunds: If a refund hasn't been received, customers should first check their bank account and then contact their credit card company and bank, as there might be a processing time before the refund is posted. If the refund is still not received, customers are advised to contact Candy Bella at candybella00025@gmail.com.

Please note that this is a sample Shipping, Refund and Returns Policy and may need to be modified to comply with all applicable laws and regulations.